Frequently Asked Questions
Everything you need to know about shopping with Gametraders Seaford
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn fashion items with original tags attached. Please note that for hygiene reasons, earrings and face masks cannot be returned unless faulty.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. All orders are dispatched from our Seaford location within 24 hours of purchase.
Do you offer international shipping?
Currently, Gametraders Seaford ships exclusively within Australia and New Zealand. We are looking to expand our international shipping options in the near future.
Are the licensed fashion products authentic?
Yes, 100%. All of our themed apparel, bags, and accessories are officially licensed products sourced directly from authorized distributors.
Can I pick up my online order in-store?
Absolutely! Select the 'Click & Collect' option at checkout to pick up your order for free at our Seaford storefront. Most orders are ready for collection within 2 hours.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and ZipPay.